Delivery and Shipments:
Your Lark & Berry EAR ENVY purchase will be delivered fully insured by our trusted and trackable couriers and packaged beautifully in a luxe box, nestled under tissue paper. To make sure the piercing jewellery is safe for you to use straight away, we follow the highest hygiene standards and requirements. This means your piercing item will arrive in a sterilised and sealed bag.
Buying as a present? You can choose to add gift-wrapping as an extra option for free. This includes: a gorgeous L&B box wrapped in ribbon, tissue paper protecting the item, and a branded bag.
Delivery Fees
Within the UK delivery is £5.75 on orders below £200, and free on orders above £200. Deliveries generally take 1 day and will be next day delivery if ordered before 3pm the day before.
For the Europe and the USA, delivery is £25 on orders below £300, and free on orders above £300.
For the rest of the world, delivery is £35 on orders below £400, and free on orders above £400.
Delivery Times
Deliveries or in-stock items (not bespoke or made-to-order) generally take 1-2 days within UK, 3-5 days to Europe, USA, Canada & Australia and 3-7 days for the rest of the world.
On Sale Items and during Holiday Periods delivery times may vary because of the high volume of orders.
Due to COVID and recent Brexit changes, some orders might take longer to arrive outside of the UK dependent on customs clearance and courier availability.
Taxes & Duties
Taxes and duties are covered by Lark & Berry EAR ENVY for most of the world. This includes UK, Europe, USA, Canada, Mexico, most of Latin America, most of Asia and Australia. If you live in a country that does not allow certain imports or has excess restrictions and/or fees, we will contact you prior to shipping to discuss options. For specific questions regarding your country please contact us at match@larkandberry.com
Track Your Order
All e-commerce purchases are fully trackable and you will receive an email shortly after shipping with tracking information.
EXCHANGE & RETURNS
Sometimes, you just need to see your purchases in the comfort of your own home. If you do need to return your EAR ENVY item, you have 14 days from the date you received your online order to exchange or return it for a refund. Made to order items are non-refundable. To return a piercing, the sterilised bag must not be open.
Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. EAR ENVY items that come in a sterilised pack must be returned in the same unopened pack. Returns and exchanges that do not meet our policy will not be accepted and be sent back to you. Gift cards are non-returnable.
Returns and exchanges will be free for items that have also met the free shipping conditions. For items not meeting this condition or sent elsewhere, you will be responsible for the fee of the insured shipment back to us. This fee may be waived (depending on country) if item is to be exchanged for something of same or higher value.
Purchases in store will not be refunded nor exchanged.
To complete your return or exchange, we require a receipt or proof of purchase.
If you have further questions, please contact us at match@larkandberry.com
Refunds (if applicable)
Once your online return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please note that all EAR ENVY earrings will be shipped in a sealed bag - the refund will only be authorised if the item arrives back in the original condition.
We won’t process any refunds if the item has been used and comes back unsealed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at match@larkandberry.com
Sale items:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Item Replacement:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at match@larkandberry.com and send your item to: 52a George St London GB W1U 7EA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Where to Ship Returns:
Within the UK: 52a George St, London, W1U7EA.
Within the USA: 5877 Obama Blvd. Los Angeles, CA, 90016
Within Hong Kong: Room 602, 6/F, 50 Bonham Strand, Hong Kong.
If outside these regions please contact us.
If your items is eligible we will pay for the return shipping costs as well.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For specific questions please contact us.
match@larkandberry.com
Lark and Berry LTD | Company Number: 10970388 | 52a George St. W1U7EA. London. UK. | +44 7728 240385
For more information please contact us.
